membership faq

What are the benefits of Membership to The Walt Disney Family Museum?

Membership Levels & Benefits:

All memberships allow one free guest per membership per visit Some memberships are eligible for Northern American Museum Reciprocal Membership (NARM)

Friend Membership $500 Friend memberships currently include goods and services having a value of $75. The remainder of the Friend membership contribution may be tax deductible. VIP tickets may be redeemed for one-time use and members do not need to be present. If VIP tickets are lost they will not be replaced; tickets have no cash value and are valid through date printed on the ticket.

General Membership

Individual $ 75
Senior or Student $ 55
Dual $ 125
Dual Senior or Single Parent Family* $ 95
Family** (up to 4) $ 160
Family Premier** (up to six) $ 175

Newsletters and emails will be sent only to the main Member on Dual and Family memberships ** Family & Family Premier membership is only for one or two named adults and the children under 18 in their household or grandchildren under 18

NARM: General admission & museum store discounts to hundreds of museums through the NARM program. This program is only for members who pay $100 US or more for membership. Ask for a list of participating museums or go to http://sites.google.com/site/northamericanreciprocalmuseums/north-american-reciprocal-museum-listing

Additionally the Museum offers:

The Walt Disney Family Museum Package $65.00

For Disney Company Cast Members & Employees ONLY

Benefits include:

All benefits including 4 Free Admissions tickets expire on the membership expiration date *The Cast Member Card is for ID purpose; it does not provide entrance into the Museum.

I live outside the United States. Can I become a Member?

Yes, but please add $25 to the cost of each membership.

Is my membership tax deductible?

Memberships are fully tax deductible with the exception of Friend memberships, which currently have a Fair Market Value of goods and services estimated at $75. The remainder of the Friend membership contribution is tax deductible.

How can I purchase a membership?

Purchasing a membership is easy:

By phone: Call the membership office at 415.345.6810

Online: Visit www.waltdisney.org

In person: Visit the ticket desk at the Museum

Please note that membership cards are non-transferable and will be mailed up to three weeks after we process an application.

Do I need to show identification when I show my membership card?

When you enter the Museum, additional ID is required to confirm you are the membership card holder. Once you are in the building, you will be asked to show additional ID for discounts.

What happens if I forget or misplace my membership card?

If you do not have your membership card and your membership is valid, a replacement card may be issued. There will be no charge for the first replacement; after the first replacement a fee of $5.00 per membership will be charged. You may request a replacement membership card by contacting the Membership Department via email at membership@wdfmuseum.org, at the ticket desk or call 415.345.6810.

Who can use my membership card?

Membership cards are non-transferable and can only be used by the Friend Member, the Individual Member, by the two Dual Members and up to four Family Members. Please show your membership card and other identification to enter the Museum.

How long is my membership valid? What is the cost of my membership renewal?

Your membership is valid for one year from the date of purchase, so you receive a full 12 months of membership benefits. If you buy your membership on October 1, 2011, then your membership will be active until September 30, 2012.

The cost to renew your membership will be the current rate of membership when you renew.

UPGRADING YOUR MEMBERSHIP

How do I upgrade my membership?

You are welcome to upgrade at any point during your membership; benefits increase as you go up. To upgrade you can email the membership office at membership@wdfmuseum.org, or call 415.345.6810. You can also upgrade at the ticket desk at the Museum.

How much does upgrading cost?

The cost to upgrade is the level you wish to upgrade to less your current level cost. There are no additional fees to upgrade your membership. You are not able to upgrade within 90 days prior to the expiration of your membership.

When will my membership expire if I upgrade?

Your upgraded membership will expire the same time as your original membership. Upgrading does not extend your membership.

Can I use my membership card at other museums?

Some memberships are eligible for Northern American Museum Reciprocal Membership (NARM); general admission & museum store discounts to hundreds of museums through the NARM program. This program is only for members who pay $100 US or more for membership. Ask for a list of participating museums or go to http://sites.google.com/site/northamericanreciprocalmuseums/north-american-reciprocal-museum-listing.

With my membership, how many tickets can I get for the museum and may I bring guests at no charge?

Museum Members do not need to obtain tickets, Members simply show their valid membership card and a picture ID at the gallery entrance for immediate Museum entry. All memberships allow one free guest per membership per visit. Additional Member Guest Tickets are available at a discounted price the ticket desk.

GENERAL ADMISSION

General Admission Tickets without Membership

TRANSPORTATION AND PARKING

Where do members park when they come to the Museum? Is there public transportation?

The Main Post parking lot is located directly across the street from the Walt Disney Family Museum. Parking spaces. vI we suggest you visit www.presidio.gov to explore alternative transportation. The Presidio is well served by regional public transit, including MUNI, Golden Gate Transit, BART, and the PresidiGo Shuttle system. The new Presidio Transit Center is a central hub where visitors, park employees, and residents can connect with transit routes. The Presidio Transit Center is located at 215 Lincoln Boulevard on the Main Post (adjacent to Presidio Fire Station and the bank/post office).

Please visit www.presidio.gov for directions or any of your public transportation needs.

MEMBERSHIP COMMUNICATION
(Email, Mailings & Events)

How do I change my mailing or email address?

Please email the membership office with your new address membership@wdfmuseum.org or call 415.345.6810, citing your membership number or full name on the account so we can access your account, and both your old and new address information and we will change it in our system for you. You can also visit the ticket desk at the Museum, and Visitor Services Associate will update your membership.

How do I unsubscribe from any Museum mailings?

As part of your membership profile at The Walt Disney Family Museum, you can opt out of all promotional email. If for some reason you still receive information you do not want, however, please email the membership office at: membership@wdfmuseum.org, or call the membership office at 415.345.6810 and let us know you would not like to receive mail or email from us.

How can I learn about educational and public programs?

These programs will be announced on the Museum web site www.waltdisney.org and in The Walt Disney Family Museum Members? Newsletter.

As a Friend Member, how do I get my invitation to exclusive events, receptions, or openings?

Most invitations will be sent to you via email. You will receive invitations in plenty of time to participate if you wish.

What if I have other questions?

If you haven't found the answer you need, please feel free to call our Membership Department at 415.345.6810 or email us at membership@wdfmuseum.org, or visit the front admission counter at the Museum.

Send any US Mail inquiries to:

The Walt Disney Family Museum
Attention ? Membership Department
The Presidio of San Francisco
104 Montgomery Street
San Francisco, California 94129